Last weekend, V and I took a trip to a hill station close by called Munnar. I had heard about the place being gorgeous, but the sights, sounds and smells we experienced there were truly out of this world, and beyond anything I expected! Acres of the greenest greens I had ever seen, clouds that would descend on the fields within minutes, changing the landscape entirely, the slightest hint of a persistent rain that felt like mist on your body and a quietness that was perfectly balanced between being calming and eerie at times! Imagine walking in the middle of these tea plantations all day ! No filters necessary!
As is typical on most of our trips, the food was a major highlight and we didn’t shy away from trying out everything including the fish, which Kerala is very popular for. On Day 2, our friendly tour guide took us to this tiny restaurant that was famous for it’s authentic Kerala meals – basically a spread of massive amounts of fluffy rice, 4 kinds of vegetables, a fish curry, and an array of condiments that only the Kerala folk can do full justice to. Simplicity at it’s best, but an explosion of flavours in your mouth. The best part of the entire experience was the restaurant owner – now if you want to know customer service at it’s best, this guy was the epitome of it! Within minutes of us having chosen a table, he walked over and explained the entire concept of the Kerala meal to us in his endearing broken English – the different kinds of fish, their size, the amount of bones one might encounter, spice levels. On realizing we are rookies, he made his own suggestions and even threw in two varieties for the price of one – no one should leave Kerala before trying out the fish, he insisted! Before leaving the table, he assured us that if we didn’t like the food, we didn’t have to pay a dime. But of course, the food was delicious – one of the best meals ever, and it cost us less than $6 overall! He checked on us multiple times and even sent over little samples of some other curries, “just to taste”! Now one might argue that he was being a shrewd business-owner – he was used to dealing with tourists and knew how to keep them happy. But in addition, what I also saw was a genuinely nice guy who knew that the only thing he needed for his business to succeed was the right product and the right attitude! The former might be easy to nail, but the latter takes a lifetime of practice and intention!
Over the past few months, I’ve grown increasingly fascinated by small business owners. People who focus on niche products, creativity, resource-scarcity and true autonomy to make a dent in their corner of the world. And I have been trying to support them as much as possible, because it is truly admirable to run a one-man-show. Like my most recent acquisition from this guy in Bangalore who makes the cutest succulent planters using unique objects like metal measuring cans! For someone who loves plants, but has a home without much direct sunlight, this was the perfect solution! Anyway, I digress… Coming back to my Munnar trip, one of the big highlights for me, beyond the gorgeousness of the place and food, was this friendly restaurant owner who showed me that with the brightest smile, and a fantastic product, you can win the hearts of two non-fish-non-rice eaters!